Frequently Asked Questions

High Care – High Care accommodation is for Residents requiring 24 hour day-to-day nursing care and help with most aspects of daily living. These residents are usually very frail or unwell and require more support services than can be offered in Low Care.
Low Care – Low Care accommodation is for residents who require ongoing day-to-day assistance with activities of daily living e.g. showering, dressing, medication, meals, cleaning and laundry.
Dementia Care – Similar to High Care but specifically for residents with some form of cognitive impairment and dementia. Residents are mostly mobile and therefore the Nan Crane Lodge provides a safe and secure area, including a wandering courtyard.

Caring for loved ones is an essential and valuable role that we play in our families and communities, but it can become totally absorbing and eventually detrimental to your own well-being. It is vitally important that you care for yourself so that you can care for your loved one.

Click here for more information on Respite Care

Fairview will register a prospective resident for accommodation after the person has been assessed by the Aged Care Assessment Team (ACAT) as being eligible for residential care. To obtain an assessment residents can contact the Facility Manager

Our facility welcomes your inspection. Please call our Facility Manager

We recommend you use this 7-Step Plan when seeking to apply for residence with Fairview.

Step 1:

Phone Fairview to make an appointment with our Facility Manager.

Step 2:

Talk with your family about your plans.

Step 3:

Ask your GP to complete an advanced Health Directive and/or appoint a Guardian.

Step 4: 

Set up an Enduring Power of Attorney.

Step 5: 

Contact My Aged Care website to arrange a referral for an assessment by the Aged Care Assessment Team (ACAT). The nearest ACATs are:

Step 6: 

Contact the facility with referral and resident details once assessment complete.

Step 7:

This will automatically place your name on our waiting list. We will then contact you when a position at Fairview is available.
General Enquiries:

At Fairview we have no restricted visiting hours. Family members are encouraged to visit at any time they find easiest for them. This is of course the resident’s home.

If family members need to inquire about their resident they are able to call day or night.  If the need to visit occurs after 7 p.m., the family is asked to call the Registered Nurse, who will be waiting at the door to let them in. For security, we lock all external doors at 7 p.m. and they are opened via a night-switch.

If a resident is unwell family members are fully supported to stay overnight in the family room where a bed is available. We also offer tea and coffee to the family of sick residents.

Residents are able to go out with their family and friends as if they were living in their own home. We just need a signature and advice that they are leaving the facility to ensure that we are able to account for each resident if an emergency occurs. This also helps for catering purposes.

We have an open door policy and residents and family are informed of this when they come for an inspection of the facility.

Family are a very important part of our residents’ lives and we endeavour to uphold this conviction in our day-to-day care.

We have a very extensive menu which is changed for summer and winter. Our menu is over-seen by a dietician and includes a variety of well balanced meals. We also have access to a speech pathologist from the hospital who can oversee any more complex resident needs.

We have a catering supervisor who manages the menus, and is always on the lookout for different meal plans. A number of catering staff members have a Certificate 3 in Food Preparation which enable us to provide good nutritious and tasty meals to our residents. Staff have Safe Food Handling Certificates and Fairview is accredited with the NSW Food Authority, who make regular support visits.

Residents are given a choice for all meals, and if neither suits we are able to provide a replacement meal.

Hospitality is a major factor in our residents’ lives and they are able to be involved at most levels. We believe that food and lifestyle are as important to our residents as they are for us.

We have a catering committee which, along with residents and their family, is involved in assisting us with the choices the residents would like. Any new family is encouraged to attend this three-monthly meeting.

Residents are encouraged to come to the dining room for meals, but if unwell can choose to have a tray delivered to their rooms.

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My Aged Care

The My Aged Care website has been established by the Australian Government to help you navigate the aged care system. My Aged Care is part of the Australian Government’s changes to the aged care system which have been designed to give people more choice, more control and easier access to a full range of aged care services.

My Aged Care may be used to find out more about Fairview including services provided and costs. Link to Fairview Services

A very useful Fees Estimator  is available on this site to provided a guide for your fees based on your own personal information.

Fairview relies heavily on generous donations from the community to provide our residents with additional furniture, equipment, services and special needs.

Fairview is a not-for-profit organisation and Public Benevolent Institution Charity that is approved by the Australian Taxation Office as a Deductible Gift Recipient (DGR) and therefore any individual making a donation of $2.00 or more is able to ‘deduct’ that gift for personal income tax purposes. Unlike individuals, businesses can usually claim their donations from their tax under other provisions in the Tax Act, bearing in mind that Fairview has DGR status.

Making a donation to Fairview is one way you can help us to provide and enhance our service to our residents and care recipients. Every donation can make a difference to serving our residents well, no matter how large or small.

Should you like to make a donation or require any further details on donations please feel free to contact our administration staff on 6752 9200.